Q. How do I arrange for
A. Just call or email us We set up an
appointment for a free in-home/office estimate. A representative
from our office will visit each room and explain the tasks that
are normally completed. Your special requirements are noted so
that we can tailor a package precisely to your preferences.
Q. Why does the
initial cleaning cost more?
A. It usually takes us longer to clean
the house the first time because there maybe areas of the home
that we will be cleaning that have not been cleaned recently.
Q. Do I need to do anything
before the cleaners arrive?
A. In order for the cleaners to do
their job, we ask that you pick up clothing, toys and other
household items. The cleaners will not know personal items
belong and we prefer that they not open your closets or where
your drawers to put things away.
Q. Is it okay to
leave instructions on a note?
A. Of course it is! We believe that
good communication is crucial to maintaining a good business
relationship. We welcome and invite all feedback.
Q. How many people will be in
A. We normally work in teams of two,
but the size and condition of your home will determine the
number of staff that we will assign to service your home. In
certain cases, we will assign a single house cleaner.
Q. What if I find a problem
with the service?
A. Every cleaning carries a 100%
satisfaction guarantee. If you are not satisfied, a cleaner will
return to your home and address the issue.
Q. What if I need to skip a
A. Please call our office 24 hours in
advance. Under 24 hours is subject to a $50 or 50% cancellation fee
whichever is greater.
Repeatedly skipping your scheduled cleanings will result
termination of service.
Q. What about pets?
A. Pets are not a problem. We do need
to know if you have them and we would like to have their names
for reference. If you have large and/or aggressive pets we ask
that you secure them while we are cleaning your home.
Q. Do I need to be home?
A. Our trained group of on time
cleaners investment their time to come to your property and
always do a top flight job to complete the cleaning. However, if
they are unable to get into the space, you will be billed 50% of
the cost of your service. Although we always enjoy a face to
face meeting, we recommend a lockbox as the safest and easiest
way to ensure that your cleaner can access your home safely
without issue. For more information please do
not hesitate to call or mail us